Welcome to the Callaway Store at US Golf Masters! We’re committed to providing premium golf equipment with global delivery service. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

Product Questions

What types of golf products do you offer?
We specialize in premium golf equipment including:
  • Golf clubs (drivers, fairway woods, irons, wedges, putters)
  • Golf balls (Bridgestone, Callaway, and other top brands)
  • Golf bags (cart bags, stand bags)
  • Accessories (gloves, hats, visors, belts, tees, club covers)
  • Golf technology (GPS devices, rangefinders)
  • Apparel and footwear
Do you sell authentic Callaway products?
Absolutely! As an authorized Callaway retailer, all our Callaway products are 100% authentic and come with full manufacturer warranties.
How do I know which golf clubs are right for my game?
We recommend considering your skill level, swing speed, and typical course conditions. For personalized recommendations, email our product specialists at [email protected] with details about your game.

Shipping & Delivery

Where do you ship?
We ship globally to most countries, excluding some remote areas in Asia and other regions. During checkout, you’ll see if we deliver to your location.
What shipping options are available?
We offer two shipping methods:
  • Standard Shipping (10-15 business days): $12.95 USD worldwide via DHL or FedEx with full tracking
  • Free Economy Shipping (15-25 business days): Available for orders over $50 via EMS
How long does order processing take?
All orders are processed within 1-2 business days from our Charlotte headquarters, where our team hand-checks each item before dispatch.
Can I track my order?
Yes! You’ll receive real-time tracking updates from warehouse to doorstep for all shipments, regardless of shipping method.

Payments & Pricing

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Are there any additional fees for international orders?
We handle all customs documentation, but some countries may charge import duties or taxes upon delivery. These are the responsibility of the customer.
Do you offer price matching?
We regularly monitor competitors to ensure our prices are competitive. If you find a lower price from an authorized retailer, contact us at [email protected] with details.

Returns & Exchanges

What is your return policy?
We offer 15-day returns from the date of delivery for most items in new, unused condition with original packaging. Some exclusions may apply.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions based on your location.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long do refunds take?
Once we receive your return, refunds are processed within 5-7 business days and will be issued to your original payment method.

Account & Technical Support

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save payment methods, and receive special offers.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and follow the instructions sent to your email.
The website isn’t working properly. What should I do?
Try clearing your browser cache or using a different browser. If issues persist, email [email protected] with details about the problem.

Still Have Questions?

Our customer service team is happy to help! Contact us at [email protected] or call +1 (704) 555-0198 during business hours (9am-5pm EST, Monday-Friday).

Happy golfing from the team at Callaway Store – US Golf Masters!