At Callaway Store at US Golf Masters, we stand behind the quality of our premium golf equipment. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging
  • All tags and protective covers must be intact
  • Proof of purchase is required

Note: For hygiene reasons, the following items are non-returnable unless defective:

  • Golf Gloves
  • Hats & Visors
  • Clothes (unless tags are intact and unworn)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order at [email protected] with your request
  2. Provide your order details including order number, product information, and reason for return
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your item securely in the original packaging
  5. Ship the item back to our warehouse at:
    Returns Department
    Callaway Store at US Golf Masters
    1965 Centennial Farm Road
    Charlotte, US 05445

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival at our warehouse):

  • Refunds will be processed to the original payment method
  • Credit card refunds typically appear within 5-7 business days
  • PayPal refunds typically appear within 24-48 hours
  • Shipping fees are non-refundable (except in cases of our error)

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly indicate the replacement item you’d like in your return request
  • We’ll ship the replacement item once we receive your return
  • Additional shipping charges may apply for size/color exchanges

Defective or Damaged Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Callaway Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
Product Name: [Product Name]
SKU: [If available]
Reason for Return: [Please specify]

For exchanges, I would like to receive: [Replacement Product Details]

Please advise on next steps for processing this request.

Best regards,
[Your Full Name]
[Your Contact Information]

Questions?

Our customer service team is happy to assist with any questions about our returns policy:

Email: [email protected]
Phone: +1 (704) 555-0198 (9am-5pm EST, Monday-Friday)

Thank you for shopping at Callaway Store at US Golf Masters – your satisfaction is our priority!