At Callaway Store at US Golf Masters, we’re committed to providing premium golf equipment with exceptional service. Our shipping and returns policies are designed for your complete satisfaction.
Shipping Information
Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).
| Shipping Method | Carrier | Delivery Time | Cost |
|---|---|---|---|
| Standard Shipping | DHL or FedEx | 10-15 business days after shipment | $12.95 |
| Free Shipping | EMS | 15-25 business days after shipment | Free on orders over $50 |
Note: Delivery times are estimates and may vary depending on destination. We ship worldwide except to certain Asian countries and remote areas.
Returns & Exchanges Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible:
- Items must be unused, in original condition with all tags and protective covers intact
- Original packaging is required
- Proof of purchase must be provided
For hygiene reasons, the following items cannot be returned unless defective:
- Golf Gloves
- Hats & Visors
- Clothes (unless tags are intact and unworn)
How to Return an Item
- Contact Us: Email [email protected] within 15 days of receipt with your order details and reason for return
- Wait for Approval: We’ll respond within 2 business days with return instructions
- Package Securely: Use original packaging with all protective materials
- Ship to:
Returns Department
Callaway Store at US Golf Masters
1965 Centennial Farm Road
Charlotte, US 05445
Refund Process
After we receive and inspect your return (typically 3-5 business days):
- Refunds are processed to your original payment method
- Credit card refunds: 5-7 business days
- PayPal refunds: 24-48 hours
- Original shipping fees are non-refundable (unless due to our error)
Exchanges
Follow the same return process and clearly indicate your replacement item. Additional shipping charges may apply for size/color exchanges.
Damaged or Defective Items
Contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund at no cost to you.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Callaway Store Customer Service,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item Details:
Product Name: [Product Name]
SKU: [If available]
Reason for Return: [Please specify]
For exchanges, I would like to receive: [Replacement Product Details]
Please advise on next steps for processing this request.
Best regards,
[Your Full Name]
[Your Contact Information]
Need Help?
Our customer service team is happy to assist:
- Email: [email protected]
- Phone: +1 (704) 555-0198 (9am-5pm EST, Monday-Friday)
Thank you for choosing Callaway Store at US Golf Masters – where your golfing satisfaction is our priority!